Storefront answers first, messaging when you need it
Cybergine starts with a storefront Web Widget on the Free plan. Paid plans add WhatsApp, SMS, and other channels when your support workflow is ready for messaging.
Tidio is a general-purpose live chat tool. Cybergine is a Shopify catalogue-aware AI assistant trained on your exact product data, with storefront web chat on the Free plan and WhatsApp available on paid plans.
Tidio's Lyro AI add-on uses conversation-based pricing that can climb as volume grows. Cybergine has a Free plan for storefront web chat, and paid plans start with Essentials at £29/month when you need WhatsApp and SMS.
See how Cybergine stacks up on the features that matter most for ecommerce.
| Feature | Cybergine | Tidio |
|---|---|---|
| Storefront web chat and paid messaging channels | Supported | Not available |
| Product catalogue RAG | Supported | Limited |
| Platform focus | Shopify-first | Generic live chat |
| AI response accuracy | Catalogue-accurate | General-purpose AI |
| Pricing model | Free plan plus flat paid tiers | Per-conversation tiers |
| Setup time | Guided Shopify setup flow | Variable: depends on integrations |
| Live agent handoff | Supported | Supported |
Free storefront web chat plus predictable paid tiers vs. conversation pricing that grows with volume.
Free plan available
Start with the Web Widget at £0/month. Essentials starts at £29/month when you need Web Widget, WhatsApp, and SMS.
Free includes Web Widget and 500 AI replies/month. Paid plans add more channels and higher reply limits.
Start freeFrom $24.17/month billed annually
Entry paid plan from $24.17/month when billed annually (monthly billing is higher). Lyro AI usage is conversation-based, so costs can compound once volume picks up.
Verify current pricing at tidio.com/pricing.
Three reasons ecommerce merchants choose Cybergine.
Cybergine starts with a storefront Web Widget on the Free plan. Paid plans add WhatsApp, SMS, and other channels when your support workflow is ready for messaging.
Cybergine's RAG engine retrieves answers from your live product catalogue. No hallucinated specs, no generic AI filler, just answers your customers can trust.
Tidio's per-conversation pricing means your bill grows with every busy period. Cybergine charges a flat monthly fee so you can scale without watching costs.
Start with a guided Shopify AI chatbot setup flow. No credit card required to request access.
Start free