Small-store pricing, no enterprise contract
Zendesk's per-agent pricing and annual contract requirements put it out of reach for most small stores. Cybergine charges a flat monthly fee with no lock-in.
Zendesk is enterprise support infrastructure with enterprise setup time. Cybergine gives small ecommerce stores product-aware AI support focused on Shopify storefront questions, with paid messaging channels available when the merchant needs them.
Zendesk is designed for teams with dedicated support operations. Cybergine is built for merchants who need a guided Shopify setup flow, a storefront widget, and grounded catalogue answers without turning support into a separate platform project.
See how Cybergine stacks up on the features that matter most for ecommerce.
| Feature | Cybergine | Zendesk |
|---|---|---|
| Pricing model | Flat monthly fee | Per-agent/month, scales with headcount |
| Setup time | Guided Shopify setup flow | Significant: requires admin and agent training |
| Contract requirement | No contract | Annual contracts for lower rates |
| Paid messaging channels | Supported | Add-on required |
| Product catalogue RAG | Supported | Not available |
| Platform focus | Small ecommerce teams | Enterprise, all industries |
| AI customisation | Full personality config | Rules-based automation only |
| Support channel | Web Widget on Free; messaging on paid tiers | Ticketing plus Suite messaging/live chat |
Free storefront web chat plus predictable paid tiers vs. per-agent pricing that compounds as your team grows.
Free plan available
Start with the Web Widget at £0/month. Essentials starts at £29/month when you need Web Widget, WhatsApp, and SMS.
Free includes Web Widget and 500 AI replies/month. Paid plans add more channels and higher reply limits.
Start freeFrom $55/agent/month
Per-agent monthly pricing with optional add-ons for advanced capabilities. Costs scale with agent seats and selected add-ons.
Verify current pricing at zendesk.com/pricing.
Three reasons ecommerce merchants choose Cybergine.
Zendesk's per-agent pricing and annual contract requirements put it out of reach for most small stores. Cybergine charges a flat monthly fee with no lock-in.
Zendesk is a full helpdesk platform, setting it up properly takes time, training, and often a dedicated admin. Cybergine focuses the setup around Shopify connection, product sync, assistant configuration, and storefront widget enablement.
Zendesk routes customers into a ticket queue. Cybergine starts with storefront web chat and can add paid messaging channels without turning support into an enterprise helpdesk rollout.
Small-store AI, Free plan availability, Shopify storefront answers, and paid messaging channels without an enterprise helpdesk project.
Start free