Flat pricing, no per-ticket shock
Gorgias uses ticket-volume tiers with overage charges, so busy periods can move costs. Cybergine's flat fee means you know exactly what you'll pay, every month.
Gorgias is a helpdesk built for high-volume retailers. Cybergine is a proactive AI assistant that resolves questions before they become tickets, at a price point small stores can actually afford.
Gorgias charges per ticket and is optimised for managing inbound support queues. Cybergine is built for a different job: answering product questions from your catalogue before a ticket is ever raised, starting with a Free storefront Web Widget and adding WhatsApp on paid plans.
See how Cybergine stacks up on the features that matter most for ecommerce.
| Feature | Cybergine | Gorgias |
|---|---|---|
| Pricing model | Flat monthly fee | Ticket-volume tiers plus overages |
| Paid messaging channel reach | Supported | Limited |
| AI approach | Proactive: answers before tickets form | Reactive: manages tickets after they arrive |
| Setup complexity | Guided Shopify setup flow | Days of helpdesk config |
| Product catalogue awareness | Catalogue RAG | Manual macros only |
| Platform focus | Small ecommerce teams | Ecommerce helpdesk teams |
| AI customisation | Full personality config | Macros, rules, and AI Agent add-on |
Free storefront web chat plus predictable paid tiers vs. per-ticket charges that spike when your store gets busy.
Free plan available
Start with the Web Widget at £0/month. Essentials starts at £29/month when you need Web Widget, WhatsApp, and SMS.
Free includes Web Widget and 500 AI replies/month. Paid plans add more channels and higher reply limits.
Start freeFrom $10/month
The $10/month entry plan covers 50 billable tickets; the next tier (Basic) is $60/month for 300 tickets, and overage charges apply as volume grows. AI Agent functionality is listed separately in the feature table.
Verify current pricing at gorgias.com/pricing.
Three reasons ecommerce merchants choose Cybergine.
Gorgias uses ticket-volume tiers with overage charges, so busy periods can move costs. Cybergine's flat fee means you know exactly what you'll pay, every month.
Gorgias organises tickets after customers complain. Cybergine answers questions before they escalate, reducing the support volume that reaches your inbox.
Start with storefront web chat on the Free plan. When you need WhatsApp or SMS, Essentials adds those paid channels without moving your assistant into a separate helpdesk project.
Proactive AI, a Free plan, paid plans from Essentials at £29/month, and a guided Shopify setup flow.
Start free