Install from the Shopify App Store, sync products and policies, and answer shopper questions in the storefront widget with grounded replies and product cards.
Use this page when you want a support-first Shopify chatbot for product, shipping, returns, and policy questions. If you need guided selling and discovery instead, see the AI shopping assistant for Shopify.
Cybergine uses Shopify app permissions to read products, pages, and store policies for grounded answers.
Install from the Shopify App Store, connect an assistant in Shopify Admin, and enable the storefront widget without editing theme code.
Built by an ML engineer who built product search at Expedia and Decathlon - not a SaaS chatbot wrapper trained on ecommerce data.
This page is about the Shopify storefront support bot: product, policy, shipping, and returns questions answered in the widget.
The assistant classifies intent before searching, distinguishing product discovery from compatibility questions from direct FAQs. That routing helps shoppers get a specific answer instead of a generic search dump.
Elasticsearch vector search finds relevant products from your Shopify catalogue. The assistant generates its answer from that data via retrieval-augmented generation, it cannot hallucinate specs, prices, or stock levels it has not been given.
Compatibility-aware clarifying questions narrow the recommendation until the visitor has exactly what fits their setup, which parts are compatible, which sizes are in stock, which alternatives exist when the first choice is unavailable.
Not a FAQ bot. A product assistant that guides the shopper from question to relevant Shopify product pages, surfacing product cards, add-ons, and accessories in the conversation.
Cybergine is installed from Shopify, uses Shopify authorization to sync store data, and gives merchants a clear Admin workflow for connection status, data sync, assistant selection, plan state, and storefront widget setup.
SaaS chatbot wrappers start from a generic large language model and fine-tune it on ecommerce conversations. They answer from patterns, not from your specific catalogue.
Cybergine starts from your catalogue. LangGraph intent classification routes each question to the right handler. Elasticsearch vector search finds relevant products. Compatibility-aware clarifying questions narrow the recommendation until the visitor has what they need.
The result: answers from your data, not general AI knowledge. No hallucinated product specs. No invented stock levels.
No. Install Cybergine from the Shopify App Store, choose or create an assistant in Shopify Admin, sync products and policies, then enable the storefront widget. No theme editing required.
The assistant answers from your catalogue via retrieval-augmented generation (RAG) - it retrieves relevant product data and generates an answer from that data, not from general AI knowledge. It cannot hallucinate product specs it has not been given.
Pricing is handled through Shopify app billing or Shopify app pricing. Merchants can choose, upgrade, or downgrade supported plans from the Shopify flow.
Start with Shopify-connected catalogue sync, product-card answers, and storefront support in the widget.