One catalog-aware assistant across Shopify storefront chat and WhatsApp. Cybergine gives ecommerce teams grounded product recommendations, compatibility answers, and support replies from their own catalogue data. Built by Eugene Zubanov, formerly an ML engineer at Expedia, Decathlon, and Product Madness, it works across Shopify storefront chat and WhatsApp from a single dashboard.
Cybergine is built for the commercial and support moments that matter before and after purchase. The assistant retrieves relevant product records before answering, so shopper replies stay tied to catalogue data.
The assistant retrieves relevant product records from your catalogue before it answers, so recommendations stay tied to what you actually sell instead of generic AI patterns.
Customers ask whether parts fit together, whether a product works with their setup, or which option matches their use case. Cybergine asks the clarifying questions needed to narrow down the right answer.
Returns, shipping, sizing, and product-care questions still need grounded answers. The assistant can combine policy content with catalogue context so the reply stays useful to a shopper, not just technically correct.
I built this because enterprise vendors charge more per year than most small merchants earn per month, for systems that cannot hold a coherent product conversation. I spent years building product search at Expedia, Decathlon, and Product Madness, systems that handle millions of products and millions of queries. Cybergine is that architecture, sized for small ecommerce teams.
No investors means no pressure to extract maximum value from every renewal. No product team means I talk to merchants directly and ship fixes in days, not quarters. If you email me, I reply.
Use this page if you need one product-aware assistant across channels. Cybergine runs as a WhatsApp chatbot for ecommerce stores and as a Shopify AI chatbot for storefront support, both connected to the same catalogue and dashboard. Customers who prefer WhatsApp get WhatsApp. Customers browsing your Shopify store get the storefront widget.
Cart recovery, product questions, and order updates on WhatsApp: messaging-first setup connected to the same assistant knowledge.
See the WhatsApp Business Chatbot →Product recommendations and compatibility checking in the storefront widget. Start here if you want the support-first Shopify page.
See the Shopify AI Chatbot →All conversations, all assistants, one place. Every channel reads from the same catalogue so answers stay consistent.
Start free →Start with catalogue-grounded product answers across your storefront widget and supported messaging channels.